Verizon Wireless, in the shape of lovely Customer Relations Specialist and part time goddess in human form, Veronica Murietta of Southern California, capitulated (I told them they would) and have settled with me. I wonder what made them change their mind? Was it logging my dispute about their Early Termination Charge on this blog and Twitter and LinkedIn AND Facebook. The risk of lost sales was way in excess of my $350 dispute. Who knows. But whatever it was, I made sure it was in their interest to settle ASAP. The consumer is king. Long Live the Consumer.
About Stonborough
John Stonborough specialises in media relations, providing an authoritative and discreet media management service to corporate and private clients world-wide. He also broadcasts, lectures and writes about handling the hostile media and media regulation. He is known for observing "An interview is no time for an original thought." He is the great-nephew of the philosopher Ludwig Wittgenstein. His working career began as a London policeman and then as a reporter for the Daily Mail, BBC Radio 4, Thames Television and Channel 4 TV. He is a Fellow of the Chartered Institute of Public Relations. He is married and lives in London, England. www.stonborough.com
