But not YOUR opinion..

I have a TV/internet account with Optimum Cablevision (NYSE: CVC), who emailed me to take part in a customer satisfaction survey. Question 1 – Are you in PR or Advertising?  But when I clicked Yes – this is what I got:

Thank you for your participation, but your criteria does (sic) not match what we’re looking for at this time.

Why does a PR or Ad man’s opinion not meet their criteria? Why p*ss any customer off, especially the sort with lots and lots of access to media! Plain Shtoopid and they never gave me the chance to tell them that their Broadband/phone/HDTv package is twice the price and half the value of the equivalent Virgin Media package in the UK. But they know now and so do you.

This was their invitation.

Dear Optimum Customer,This is just a friendly reminder that we are randomly selecting valued Optimum customers like you to participate in a survey about computers and
devices being used in your home.We are continuously striving to improve our services and would appreciate your time to complete our survey. The survey should take about 5 minutes to complete and your feedback is very much appreciated. To take the survey, click below:
Thank you,
Your Cablevision Customer Advisory Panel TeamIf you have questions about the survey or run into technical issues with  the survey, please contact our 3rd party Survey Management vendor at: support@cablevisionpanel.com.For general questions about Optimum, please contact: questions@cablevision.com

Systems Corp.

1111 Stewart Avenue, Bethpage, NY 11714

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About JS

John Stonborough FCIPR specialises in media relations, providing an authoritative and discreet advocacy to corporate and private clients world-wide. He specialises in handling the hostile media and media regulation. He is known for observing "An interview is no time for an original thought." He is the great-nephew of the philosopher Ludwig Wittgenstein. His working career began as a London policeman and then as a reporter for the Daily Mail, BBC Radio 4, Thames Television and Channel 4 TV. From 2001 to 2004 he was The Media Advisor to the House of Commons Commission. He is a Fellow of the Chartered Institute of Public Relations. He is married and lives in London, England. www.stonborough.com
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